Real-time financial management and accounting for retail and wholesale:
Keep track of your numbers across all stores, marketplaces, and e-commerce channels with a proven financial management system that helps you understand profitability and grow your business.

Improve insights:
Gain real-time access to the financial and operational performance of your retail business.

Optimize operations:
Automate transaction flows and reduce manual data entry to avoid errors and improve time-to-value.

Manage risks and compliance:
Ensure compliance with applicable accounting standards while establishing controls and enabling audit trails.

Transform the in-store shopping experience: Enable your sales associates to assist customers anywhere in the store with a mobile POS device that speeds up the transaction process while delivering personalized customer service.

Empower sales associates: Access customer insights such as preferences, interactions, and transaction history to provide personalized recommendations.

Offer omnichannel fulfillment: Provide shoppers with a combination of cross-channel ordering and fulfillment options like “Buy online, pick up in-store” or “Buy online, return in-store,” giving them flexibility to decide where to order, receive, or return products.

Secure sales: Increase profitability with a broader product selection and enhanced convenience through an “endless aisle” of merchandise.

Consistent and relevant customer experiences: Provide all customer-facing employees—sales, support, and service—with access to real-time customer data such as preferences, transactions, and interactions to enable consistent service experiences across all touchpoints.

Automate multi-channel marketing campaigns: Create, track, and analyze multi-channel marketing campaigns—including email, direct mail, and events—in a single application and measure performance in real time.

Improve customer satisfaction: Create and automate case management processes so customers can submit inquiries online, check status, and respond with follow-up communications.

Accelerate case resolution: Shorten handling times by assigning, managing, and routing customer inquiries from various communication channels including phone, fax, email, and web.

Manage Inventory and Supplier Relationships More Effectively

• Optimize your inventory usage, reduce handling costs, improve cash flow, and deliver products when and where your customers want them.
• Manage inventory centrally across multiple locations and sales channels.
• Optimize stock levels and minimize shortages with demand-driven planning that considers historical demand, sales forecasts, and seasonality.
• Increase profitability through more efficient inventory management with enterprise-wide inventory visibility.
• Reduce shipping costs by avoiding unplanned reorderings.
• Lower cost of goods sold (COGS) by minimizing the number of physical movements of an item within the warehouse.
• Minimize discounts and write-offs for slow-moving or obsolete inventory.

Buy Anywhere, Fulfill Anywhere, Return Anywhere

• Ensure consistent and efficient order management across all channels and fulfillment options throughout the entire order lifecycle to meet customer expectations and increase profitability.
• Increase revenue and customer lifetime value through omnichannel inventory and order management with flexible fulfillment options.
• Improve on-time delivery.
• Reduce shipping costs by setting rules to ship from the nearest location.
• Deliver seamless omnichannel interactions with a 360° view of the customer.
• Secure sales by empowering employees with company-wide inventory visibility and fulfilling orders from any location holding stock.

Deliver engaging shopping experiences: With e-commerce seamlessly integrated into your back-office systems, a unified data source for customer, order, and inventory data powers your website to provide a more relevant and engaging online experience.

Every device: Create content once and automatically adapt the website’s screen sizes and features for different devices with responsive design.

Increase conversion rates: Boost sales through flexible promotions and relevant product recommendations based on merchant-driven rules such as browsing behavior or bestsellers.

Improve customer satisfaction: Give customers easy access to manage their accounts, track order status, request returns, and submit inquiries without needing to contact customer service.